Questions about your account, a game that will not load, or a payment? Support can help with sign-in issues, technical concerns and general feedback. Email the relevant team or call during phone support hours. Live chat is available for quick questions at any time. When getting in touch, include your account email and a short description of the issue. Never send your password or full card details. For a follow-up, reply to the same email thread so your earlier messages stay together.
| Department | Contact |
|---|---|
| Customer support email | [email protected] - accounts, payments and technical help |
| General enquiries email | [email protected] - general questions and feedback |
| Affiliate enquiries email | [email protected] - partnership enquiries |
| Phone number | +61 2 8473 6195 - speak with support |
| Working hours | Live chat: 24/7; phone: daily, 08:00-00:00 AEST |
Email Support
Email is our preferred contact method for detailed requests, account issues or matters requiring documents or explanations. Please include a clear subject line, your full name, account ID and current phone number, plus your preferred contact time so we can act quickly. Attaching relevant files speeds things up; incomplete details may delay our response.
Submit your enquiry
Response Time
Need help with your account, a payment or a bonus? Contact us by live chat or email. Most enquiries are answered within one business day. More complex requests may take longer, depending on the nature of the issue. For urgent questions, live chat is available 24/7 on the site.
Feedback
Have feedback, suggestions or ideas for improving the site? Let us know - we read every submission and use what we learn to improve features, promotions and usability. Tell us what works, what doesn't, or any bugs you find. Send suggestions via the feedback form or live chat and we’ll review them promptly to improve the service and your experience.